Parents Grievance Redressal Cell

The Cell is open in listening and addressing to grievances of parents/guardians concerning their wards and the college as a whole and resolving the same for the larger good. A grievance/complaint will be treated asan expression of genuine dissatisfaction, to which the cell will respond. The Cell will ensure that all grievance/complaint will be responded in a courteous and efficient way.

Scope

The policy refers to all parents/guardians of students of Don Bosco College, Kohima of Don Bosco College, Kohima.

Procedure for Lodging Complaint

The concerned Grievance can contact 9089032544

Redressal of the Grievance

• The Parents Grievance Redressal Cell will act upon those grievances which have been received via email and personal phone call.

• Any grievance/ complaint received by the cell is forwarded and discussed with the college authority to arrive at a concrete solution.

• The cell aims at solving the matter at the earliest.